TrimCare (“TrimCare,” “we,” “us,” or “our”) operates the website trimcare.com (the “Site”) and provides medical weight loss, IV infusion therapy, hormone replacement therapy, regenerative medicine, med spa, and related clinical services (the “Services”) from our location at 5052 S Jones Blvd, Ste 145, Las Vegas, NV 89118.

This Privacy Policy explains what information we collect through the Site, how we use it, and your choices. This Policy covers our website and general business operations — it does not replace our HIPAA Notice of Privacy Practices, which separately governs how we use and disclose Protected Health Information (“PHI”) as a healthcare provider. Where PHI is involved, our HIPAA Notice of Privacy Practices controls.

1. Information We Collect

Information You Provide Directly

• Contact information: name, email address, phone number, and message details submitted through our contact forms or appointment requests.

• Appointment and intake information: information provided when scheduling a consultation or completing intake forms, which may include health history, current medications, and treatment goals.

• Health information: because we provide medical weight loss, hormone therapy, in-house lab testing (blood, urine, EKG, spirometry), ADHD evaluation, and related clinical services, information you share with us may constitute PHI. Collection, use, and disclosure of PHI is governed by our HIPAA Notice of Privacy Practices and applicable law, not solely by this Policy.

• Payment and billing information: processed through our payment processor and/or financing partners. We do not store full payment card numbers.

Information Collected Automatically

When you visit the Site, we (and our service providers) may automatically collect:

• IP address, browser type, device type, and operating system

• Pages viewed, time on page, and referring/exit pages

• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule consultations or appointments

• Provide, coordinate, and improve clinical and med spa Services

• Communicate about appointments, treatment plans, and billing

• Send requested information, including promotional offers, where you have opted in

• Maintain Site security and functionality

• Comply with legal, regulatory, and licensing obligations

We do not sell your personal information.

3. Third-Party Services

We work with third-party providers to operate our business, including:

• Scheduling and practice management platforms used for booking and patient communication

• Payment processors and financing partners (such as CareCredit) for handling transactions

• Laboratory and diagnostic partners for processing in-house test results where applicable

• Website hosting and analytics providers

• Email service providers for responding to inquiries

These third parties may process information according to their own privacy policies. We encourage you to review the privacy practices of any third-party platform used in connection with scheduling or payment.

4. Cookies and Tracking Technologies

The Site may use cookies and similar technologies to remember preferences, support analytics, and understand Site usage. You can control or disable cookies through your browser settings; doing so may affect Site functionality.

5. How We Share Your Information

We may share information with:

• Service providers performing functions on our behalf (scheduling, hosting, billing, lab processing)

• Other healthcare providers, where necessary for your care and consistent with HIPAA

• Legal or regulatory authorities, where required by law, subpoena, or legal process

• A successor entity, in the event of a merger, acquisition, or sale of business assets

We do not share health information for marketing purposes without your authorization, consistent with HIPAA requirements.

6. Data Retention

We retain personal and medical record information for as long as required to provide care, comply with Nevada medical record retention requirements, and meet other legal and regulatory obligations.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect personal and health information, consistent with HIPAA Security Rule requirements where applicable. No method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Opt out of marketing communications

• Request restrictions on certain uses or disclosures

Rights specific to your medical records (access, amendment, accounting of disclosures, etc.) are governed by HIPAA and are addressed in our HIPAA Notice of Privacy Practices, available at our office or upon request.

Nevada residents: Nevada law (NRS 603A) gives website visitors the right to opt out of the sale of certain “covered information.” TrimCare does not sell personal information collected through the Site.

To exercise any rights described in this section, contact us using the details in Section 11.

9. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 13 through the Site without parental involvement. If you believe a child has submitted information to us, contact us so we can address it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

11. Contact Us

TrimCare
5052 S Jones Blvd, Ste 145, Las Vegas, NV 89118
Email: info@trimcare.com
Phone: (702) 878-8888